Refund Policy

Refund and Return Policy

At Alvenna, we are committed to offering high-quality handbags and women’s fashion accessories. We want you to feel completely satisfied with your purchase, but we understand that sometimes a return may be necessary. Our policy is designed to be transparent, simple, and fair.

1. 30-Day Return Guarantee

You have 30 days from the date of delivery to initiate a return.

To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.

2. Refund Process

Once your return is received and inspected by our quality control team, we will send you an email to notify you of the approval or rejection of your refund.

Approved Refunds: If your refund is approved, a credit will automatically be applied to your original method of payment. Please allow a few business days for the transaction to be processed by your bank or card issuer.

3. Return Shipping Costs

Customers are responsible for paying the shipping costs for returning items. Original shipping costs are non-refundable.

We recommend using a trackable shipping service, as we cannot guarantee receipt of the returned item.

4. Damaged or Defective Items

We take great care in packaging our products, but if you receive a damaged or defective item, we will do our best to resolve the issue as quickly as possible.

Please contact us through our official support channels within 48 hours of delivery.

Include your order number and clear photos of the damage or defect.

We will provide a replacement at no cost or a full refund for any confirmed defect.

5. How to Initiate a Return

To start a return, please contact our support team through the store’s official contact channels. Our team will provide the necessary instructions and the return address.